Compensations & Fees

Payment rates

Type of job Bronze Silver Gold
One-off (8:00-22:00) £10/h £11/h £12/h
Subscription (8:00-22:00) £10/h £11/h £12/h
Same day (8:00-22:00) £13/h £13/h £13/h
Night  (22:00-8:00) £20/h £20/h £20/h

Compensations

eMoppers receive a compensation if any case below happens

Fee type Description Fee
Cancellation Fee Cancellation or rescheduling between 6-12 hours before the start time* £15
Cancellation Fee A client cancelled/rescheduled less than 6 hours before the start time* £20
No Show Up Fee A client never shows up** £ 25
Friend’s referral A friend joint the eMop platform and successfully completed at least 7 jobs £ 30
* Be aware that in some cases you cannot be compensated for customer’s cancellation. It can happen if you accepted the job for which eMop had a special agreement with the client and you accepted the job during the adjusting it in the system. Please check the booking in My Orders’ before going to the client. 
**You have to wait 30 mins from the start time, call the client and inform eMop about the case via Telegram. Provide a printsreen from your phone with outcoming calls to the client and photo of the client’s door.
***Sometimes if a job is part of a regular cleaning it can be cancelled 4 hours before the start time due to no payment from the client. If this happens then eMop will not be able to provide any compensation.
****Be aware that the compensation for cancellation is not provided if the order is cancelled 10 minutes within the creation.

 

eMoppers Fees

There are one-off fees that eMop charges when you join eMop Cleaning Service Platform and complete the first order.

 

Fee Type Description Fee
Deposit the eMop platform activation refundable deposit £20*

*Deposit is refunded only in case 5 jobs completed

eMoppers Penalties

Fee Type Description Fee
Cancellation Fee  Job cancellation fee – more than 12  hours but less  than 24 hours before the start time £20
Cancellation Fee Job cancellation fee – less than 12 hours before the start time £40
Late Arrival Fee Late by more than 30 mins – 1 hour £10
No Show Fee Late by more than 1 hour or if the eMopper does not arrive £40
eMop Uniform * If the eMopper is checked by the supervisor and doesn’t have the uniform they will be warned and if it happens again, then eMopper will be given a penalty. £10
Damage Damage the client’s belongings at work** up to £250
Bad quality cleaning service Client’s complaint with pictures from the property after the cleaning is done Deduction up to full payment of the job***
* eMop supervisor may check any of your cleaning work to make sure your follow the company guidelines. Uniform refers to the Apron or T-shirt. eMopper can use either one or both, however, one item of Uniform has to be worn at all times. Uniform is not obligatory during Covid pandemic.
**eMop insurance policy covers costs for death or bodily injury, or damage to third party property arising in the course of your business including the supply of products (Public & Products liability). The insurance policy excludes the first £250. Therefore, the eMoppers, being independent contractors, are responsible for damages up to £250. In case an eMopper does not admit the fault, eMop makes a decision based on the evidence supplied by a customer and the eMopper. eMop doesn’t cover any damage even above £250 if the eMopper used non-authorised cleaning products from eMop.
*** eMop deducts the relevant amount  refunded to the client due to bad quality service

 

Last update: 27.09.2024